Terms of service
Last updated: November 9, 2026
Overview
This website is operated by Criminal Baking & Catering Company ("we", "us", "our"). These Terms of Service apply to anyone who visits the site or places an order with us. By using the site or placing an order, you agree to these terms, our Refund Policy and our Privacy Policy. Our store is hosted on Shopify, which provides the platform we use to sell to you.
Orders and payment
- Payment is due in full when you order, unless we've agreed to other terms in writing, such as a catering or wedding invoice.
- We need at least 5 full days' notice on all orders. We may decline or cancel an order we can't fulfil, and if we do, we'll refund you in full.
- Prices are in US dollars and may change without notice, but the price you paid when ordering is the price you pay.
- We try to describe and photograph our products accurately. Everything is handmade, so colors, decorations and sizes will vary a little from photos. Ingredients and flavors can change with the season.
Pickup and delivery
Online orders are picked up at 808 Donahue St, Santa Rosa, CA 95401, unless we've agreed otherwise. Pie Club pickups are at Criminal Pie & Pantry, 327 South A St, Santa Rosa, CA 95401. Wedding deliveries and set-up are quoted separately. Once you've collected your order, you're responsible for transporting and storing it properly.
Cancellations and refunds
Cancellations, changes and refunds are covered by our Refund Policy.
Pie Club subscriptions
Pie Club is a monthly subscription that renews automatically until you cancel. By joining, you authorize us to charge your payment method each month for your chosen tier. You can cancel at any time. See our Pie Club cancellation policy for how billing, cancellation and changes work.
Custom cakes and special orders
Custom work is made to the design, size and flavors we agree with you. We'll follow your inspiration photos closely, but we don't copy other bakers' designs exactly, and handmade results will vary a little. Fresh flowers, dried flowers and some garnishes are decorative and may not be edible. Remove them before serving.
Allergens and dietary needs
Our kitchen handles wheat, eggs, milk, peanuts and tree nuts, among other allergens. Gluten-free and vegan items are made with care, but they're prepared in the same kitchen, so we can't guarantee any product is free of allergens or cross-contact. If you have a serious allergy, please talk to us before ordering. You're responsible for telling your guests about allergens in the food you serve.
Cooking classes
Classes need at least four sign-ups to run. Students aged 8–13 must be accompanied by an adult. Wear closed-toe shoes. Please follow the instructor's safety directions around ovens, knives and equipment.
Using this site
You agree not to use the site for anything unlawful, to interfere with how it works, or to submit false information. We may refuse service to anyone who does. Text, photos and logos on this site belong to us or our licensors, and you may not copy them for commercial use without our permission.
Third-party links
Some links, such as our seasonal holiday ordering pages, take you to sites we don't operate. Those sites have their own terms, and we're not responsible for their content or practices.
Limitation of liability
To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We aren't liable for indirect or consequential losses. Nothing in these terms limits any rights you have that can't be limited under California law.
Governing law
These terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Sonoma County, California.
Changes to these terms
We may update these terms from time to time. The version posted here when you place an order applies to that order.
Contact
Criminal Baking & Catering Company
808 Donahue St, Santa Rosa, CA 95401
criminalbaker@gmail.com · 707-395-5395