Refund policy
Last updated: November 9, 2026
Everything we make is baked to order and perishable, so we can't accept returns. Here's how cancellations, changes and problems with an order work. Questions? Email criminalbaker@gmail.com or call 707-395-5395.
Cancelling or changing an order
- 5 or more full days before pickup: cancel or change your order for a full refund.
- Less than 5 full days before pickup: by then we've bought ingredients and scheduled your bake, so the order isn't refundable. Get in touch anyway. If we haven't started, we'll do our best to move your date or give you store credit.
- Custom cakes, weddings and catering: any cancellation terms in your quote or invoice apply. If there aren't any, the 5-day rule above applies.
To cancel or change an order, email or call us with your order number.
If something is wrong with your order
If your order is incorrect, damaged or not up to our standards, tell us within 24 hours of pickup. Email a photo and your order number to criminalbaker@gmail.com and we'll replace the item or refund it.
Once an order leaves our hands, we can't be responsible for damage from transport or storage. Keep cream pies and frosted cakes refrigerated, and carry cakes flat.
Pickup
Online orders are pickup only. Wedding deliveries are arranged separately. If you can't make your pickup time, let us know as soon as you can and we'll try to arrange another time. Orders that aren't picked up can't be refunded.
Pie Club
- You can cancel your membership at any time. Cancelling stops future charges. A month that has already been billed isn't refunded, and its pies are still yours to pick up. See our Pie Club cancellation policy for details.
- Not feeling this month's pie? Trade it at pickup for anything in our market freezer, no questions asked.
- If you can't make your pickup weekend, let us know before it ends and we'll try to arrange another time. Pies not picked up can't be refunded.
Cooking classes
If we reschedule a class, for example because fewer than four people signed up, you can move to the new date or get a full refund. If you need to cancel, tell us at least 5 days before the class and we'll refund you or move you to another class.
How refunds are paid
Approved refunds go back to your original payment method, usually within 5 business days. Your bank may take a few more days to show it.
Contact
Criminal Baking & Catering Company
Criminal Pie & Pantry, 327 South A St, Santa Rosa, CA 95401
criminalbaker@gmail.com · 707-395-5395