Cancellation policy
Last updated: November 9, 2026
This policy covers Pie Club, our monthly pie membership.
How billing works
Pie Club renews automatically every month. When you join, you agree that we'll charge the price of your chosen tier and quantity, plus any applicable tax, to the payment method you provide, once a month, until you cancel. Your order confirmation shows your tier, price and billing date.
How to cancel
You can cancel at any time, with no cancellation fee:
- Online: sign in to your account on our website and cancel your Pie Club membership there.
- By email or phone: contact criminalbaker@gmail.com or 707-395-5395 and we'll cancel it for you.
When cancellation takes effect
Cancel before your next billing date and you won't be charged again. A month that has already been billed isn't refunded, and its pies are still yours to pick up on your pickup weekend.
Changing your membership
To change your tier, quantity, meat or vegetarian choice, or pickup weekend, sign in to your account or contact us. Changes apply from your next billing date.
Price changes
If the price of your membership changes, we'll email you before the new price takes effect, so you have time to cancel.
Pickups
Pies are picked up at Criminal Pie & Pantry, 327 South A St, Santa Rosa, CA 95401, on your chosen weekend (the 2nd or 4th of the month), Friday–Sunday, 10am–4pm. If you can't make your pickup weekend, let us know before it ends and we'll try to arrange another time. Pies not picked up can't be refunded.